Working with not for.
Applying design thinking, doing, and being with organisations that do good in the world.
ADPList
Supporting new practitioners in design, aspiring freelancers, coaches, and product leaders with mentoring on Amazing Design People List. A Top 50 mentor in Service Design and Top 10 mentor in Business Transformation.
Activities include:
Leadership Coaching
Design mentorship
Portfolio review and career paths
Co-op
Supporting One Co-op with strategic business transformation, digital skills, and service design capabilities. Working with Co-op Funeralcare to design inclusive and accessible services in a vulnerable time for a customer.
Activities include:
Digital strategy and op model transformation
Design capability and service design
Product design sprints
Inclusive research and design
Consent Kit
Helping Consent Kit support teams to keep track of data and empower researchers for best practices in ethical consent. Clarifying product vision, strategy, and delivery with founders. Creating a frictionless onboarding journey for new customers.
Activities include:
Customer experience and journey mapping
Vision, strategy and business model
Product design and onboarding
Co-Active
Assistant with Co-active coaching courses, supporting remote learning for global cohorts in the principles of Co-Active coaching. Group learning and one-on-one sessions with aspiring coaches.
Activities include:
Assitant Coaching in Fundamentals and Fulfillment
Leadership coaching framework
Good Things Foundation
Empowering Good Things Foundation and partner centres to enable digital inclusion and employment in diverse communities. Bringing the voices of the community into the co-design of digital skills for employability.
Activities include:
Digital skills mapping and strategy
Culture and inclusion
Group facilitation and design leadership
Ministry of Justice
Working with senior managers to translate the probation digital vision into a strategy for delivery. Service design of reducing reoffending services for prison and probation staff. Pivot award winner.
Activities include:
Ways of working facilitation and design
Strategy and service design
Product design sprints
UK Health Security Agency
Bringing customer experience to the front of Covid services for life beyond the pandemic. Working with senior leaders to change policy and design of healthcare services.
Activities include:
Customer Experience strategy
Service design leadership
Service design, modelling and service catalogue
Activities include:
Leadership coach to entrepreneurs and co-founders
Personal development and systemic coaching
Zinc
Support the cohort of talented Founders to build commercial, scalable businesses that tackle one of the toughest problems society faces today - the environment.
Her ability to see the big picture and proficiency in using a wide range of tools made her stand out as a cut above the rest!
— Bukola Otesile, Business Analyst
Other projects include:
Enabling an independent global charitable foundation to win a £200 million bid to fund research into mental health by applying design to their business development.
Researching, conceptualising and prototyping a product to support positively changing the path of chronic illness and mental well-being.
Facilitating strategy and product design sprints for new ventures and existing legacy systems with UK Government.
Saving pharmacies time and cost by simplifying and redesigning a complex paper-based prescription management system into an efficient workflow supported by digital tools.
Service re-design of blood donor centres in the UK, the prototype site leading to 7,500 more units of donated blood in the first year and 22,000 lives saved or improved.
Design advisor for Jam and Justice, a project facilitated by Amity, looking at the evidence, desirability, feasibility, and viability for digital democratic innovations that support women’s engagement in policy initiation and design.
Co-founder and event organiser of SheSaysMCR, encouraging women to share their stories.
Contributor to This is Service Design Doing book, a practitioner’s resource and guide to applying service design in organisations.
Let’s work together
Are you interested in designing better products, services or experiences for your customers? Let’s chat!
